BACK.
NO
DRAMA.
We stand behind every piece we make. If something's wrong, we make it right — fast, fair, and without the runaround.
ZERO SURPRISES.
Claim a Refund
- Item returned within 14 days of delivery
- Product is unused and in original condition
- Original packaging and tags intact
- Proof of purchase / order number provided
- Item is not from the custom/bespoke category
Cannot Refund
- Custom or made-to-measure orders
- Items with visible signs of use or wear
- Products damaged due to misuse
- Sale or discounted items (final sale)
- Requests submitted after 14 days
Custom orders are crafted specifically for you and cannot be restocked — they are strictly non-refundable.
Request a Refund
- Email support@nexoraleathers.com with your order number
- Include photos of the item and packaging
- Our team reviews and responds within 48 hours
- If approved, you will receive return shipping instructions
- Ship the item back using a tracked courier
Wrong Item
If you received a defective product or the wrong item, we take full responsibility. Contact us within 7 days of delivery with photos and we will arrange a free return and send a replacement or full refund — whichever you prefer.
Defective item returns are fully covered by Nexora — no shipping cost to you.
Shipping
Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer. We recommend using a tracked and insured courier. Nexora is not responsible for items lost or damaged during return transit.
Always use a tracked service — untracked returns that go missing cannot be refunded.
Processing
- Return received and inspected: 1–2 business days
- Refund approval notification sent via email
- Refund issued to original payment method
- Processing time: 5–7 business days
- Bank processing may add 2–5 additional days
REFUND HERE.
Got a problem with your order? Don't stress — reach out and we'll sort it. We respond fast and we keep things fair.